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Privacy Policy

 

Your privacy is important to us. It is Shelter ® Exclusive Design Fireplaces’ policy to respect your privacy regarding any information we may collect from you across the Shelter ® Exclusive Design Fireplaces website, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share personally identifiable information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Cookies Policy

What are cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How do we use cookies?
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or the pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and so this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

User Commitment
The user undertakes to make appropriate use of the content and information that Shelter ® Exclusive Design Fireplaces offers on the website and with an enunciative but not limited character:

A) Not to engage in activities that are illegal or contrary to good faith and public order;
B) Not to disseminate propaganda or content of a racist, xenophobic nature, or online gambling (e.g.: Betano), games of chance, any type of illegal pornography, in support of terrorism or against human rights;
C) Not to cause damage to the physical (hardware) and logical (software) systems of Shelter ® Exclusive Design Fireplaces, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damage.

More information
Hopefully that has clarified things for you and, as was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

This policy was last updated in July/2021.

General Terms and Conditions of Sale and Use of the Online Store

General
These “Terms and Conditions” determine the rules for using the website http://www.shelterder.com/, which establish the contractual relationships between all users of the “Shelter” website and the company Shelter®️ – Luxury Fireplaces, the company that
owns the website http://www.shelterder.com/ 

Shelter®️ – Luxury Fireplaces is a company registered in Porto, with NIPC 514531045, and headquartered at R. das Passarias 308-486, 4445-416 Alfena. The “General Conditions of Use” presented here are the only ones that are applicable,  unless there is a prior agreement, expressed in writing by the company Shelter®️ – Luxury  Fireplaces.

Shelter®️ – Luxury Fireplaces may occasionally change the provisions of its General Conditions of Use.
By accessing our website, the customer undertakes to respect the “General Conditions of Sale”.

It is considered that at the moment an order is validated, the customer is  automatically accepting our “General Conditions of Use”.

Product Features 

The photographs are illustrative of the products presented here, do not enter into the contractual field and do not replace any commitment on the part of Shelter®️ – Luxury Fireplaces. On the other hand, with regard to the specifications and descriptions of the products of our partners or suppliers, Shelter®️ – Luxury Fireplaces declines all responsibility for the validity of their content.

Since the data provided here is based on information provided to Shelter®️ – Luxury Fireplaces by its suppliers, we make every effort to ensure that the information presented is free from typographical errors. However, whenever
errors occur, we will correct them as soon as possible.

If the information presented does not correspond to the characteristics of the product, the Customer will be informed and will have the right to cancel the purchase. 

Prices
The sales prices indicated on the website are in euros, with taxes and fees included. Delivery fees are the responsibility of the customer and are charged at the end of the order, depending on the products selected, final value and shipping method.

Shelter®️ – Luxury Fireplaces reserves the right to modify prices at any time, however, it will always apply the price indicated on the website at the time the customer places the order. Shelter®️ – Luxury Fireplaces reserves the right to modify at
any time the information and commercial offer presented regarding: products, promotions, commercial conditions and services.

Payments

The payment method will be by electronic means. For some electronic payment methods
, including but not limited to Multibanco or VISA, there may be
additional fees which will be mentioned at the time of finalizing the order.

Availability
Shelter®️ – Luxury Fireplaces respects the deadlines of an order as long as there is stock availability. If one of the products ordered is not available in stock, Shelter®️ – Luxury Fireplaces will contact the customer by
email or telephone to inform the new delivery date of the product or request its exchange for a similar one.

Exchanges and returns
Exchanges are not accepted, only returns. You can return items purchased through the online store. You will need to send an email
describing the items in question and the order reference, and send us the items to be returned to the following address: R. das Passarias 308-486, 4445-416 Alfena.
To exercise the right of withdrawal, the Customer must return, with registered mail, within 14 days from receipt of the order, all the material received. This material must be new, unused and without signs of use, complete and packaged as it was delivered,
and the products must be returned in their original condition.

To return an order, the customer must proceed as follows: sending the respective invoice with their details (name, address and telephone number) attached to the order, and send it to R. das Passarias 308-486, 4445-416 Alfena. This right of return
can only be accepted for products in their original condition, packaged and complete (packaging, accessories, manuals).

Products that are returned incomplete, damaged or used by the customer will not be accepted.
In the event of exercising the right of withdrawal, Shelter®️ – Luxury Fireplaces will do its best to refund the customer quickly, ensuring, however, that this period will depend on the assessments that will be carried out on the material, with a maximum duration of
15 days (counted from the date of arrival at our headquarters). The customer will be reimbursed by bank transfer, for which the NIB/IBAN will be requested via email.

Shelter®️ – Luxury Fireplaces does not accept returns in situations where the methods and times provided for by the relevant legislation for communicating the exercise of withdrawal have not been respected; or if the product is not packaged in the original packaging or is not accompanied by all the original contents.

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